Frequently Asked Questions
FAQs
If you don't see your question here, reach out. I'm happy to help.
Jump to: Working Together · Websites and Maintenance · About the Business
Working Together
Do I have to meet in person for branding, web design, or logo work?
No. Most projects run entirely through phone and video calls. Many of my clients aren't local, and even local clients often prefer working remotely.
If you call or text, please leave a message — you're reaching a personal mobile, and I may be in a meeting, deep in a project, or walking my two pugs.
What do you need from me at the start of a project?
It varies by project, but most engagements begin with a signed contract and a deposit.
For web projects, I'll also need access to your existing hosting, domain registrar, and WordPress login if applicable — along with any existing brand materials, written content, and anything new you'd like included on the site.
If you're not sure what you have or what you need, that's normal. We'll sort it out during the kickoff.
How much will my project cost?
It depends on scope, complexity, and how much content work is involved. A five-page site with existing content is a very different project from a larger build that needs writing and structure from scratch.
As a baseline: hourly work is $75 per hour, and website packages start at $1,500. Packages adjust based on what your project actually needs. Request a quote for a tailored estimate.
Websites and Maintenance
What happens if I don't update my WordPress site after launch?
Out-of-date plugins, themes, and WordPress core files create security vulnerabilities and increase the risk of things breaking. Beyond security, a site that isn't maintained gradually becomes harder to work with and less useful over time.
Small updates regularly are easier than large rebuilds later. If you'd like help keeping things current, I offer ongoing care options: website maintenance.
What can go wrong if I update my site myself?
WordPress updates can sometimes create conflicts between plugins, themes, and the PHP version running your site. A single incompatible update can slow things down, break a layout, or take the site offline. If that happens, I can help troubleshoot and restore things quickly.
How much do maintenance services cost?
Maintenance is available hourly at $75 per hour, billed to the quarter hour. I also offer flat-rate monthly packages that include regular plugin and core updates, security monitoring, and status updates.
About the Business
What's the difference between Brilliant Blue Designs and Jamie Thomson Designer?
Brilliant Blue Designs LLC is my registered business entity. Jamie Thomson Designer is the name I operate under — a DBA. I made that shift because working under my own name is clearer for clients and reflects that you're working directly with one person, not an agency.
You may still see both names in legal documents or older references. They represent the same business and the same person. Learn more about how I work.
What are your Terms of Service?
I work collaboratively, with clear expectations and direct communication. Read the full Terms of Service.
How is my personal information protected?
Information is handled responsibly and in line with applicable privacy standards. Read the full privacy policy.
Still have questions?
Send a message and tell me what you're trying to accomplish. I'll reply with next steps and any questions I need to put together an accurate estimate.